All our “made to order” products are hand inspected and tested for quality and sizing before packaging and shipping. Every measure is always taken to ensure your jewelry gets to you on time and undamaged!
Upon initial inspection or during immediate wear if a client does receive a damaged item you simply return the item to us. As expected “made to order” products should show visible physical damage, ( ie; chipped, broken or missing crystal beads, bracelet or necklace band is frayed or broken ), prior to being returned.
Returning Items
Mail your return to the [ return label address ] displayed on both the outer & inner packaging received with this product. We cannot guarantee we will receive a client’s return item and to help combat this we suggest using a trackable shipping service or purchasing shipping insurance.
Once a return is received we will notify the client that we have received their return and will advise on the replacement status. If we can not replace the original jewelry piece a full *refund will be offered with the option of exchanging for another jewelery piece of similar value on our website.
All *Refunds, credit automatically be applied to your credit card or other method of payment.
Client replacement products can be expected within a minimum delivery time of 15 business days in Canada and up to 21 days across the USA.
If you don’t receive a refund
If you’ve done all of this and still have not received a refund please contact us through our email. Email direct to turtlecovebeads@email.com for all questions related to refunds and returns.