All our products are “made to order” and personally inspected and tested before packaging and shipping. Every measure is taken by us to ensure your jewelry gets to you on time and undamaged. Being custom “made to order” returned items need to show visible physical damage, ( e.g.; chipped or broken crystal beads, bracelet/necklace fiber band is frayed or broken ).
Upon initial inspection or during immediate wear if a client does receive a damaged item you simply return the item to us in its original insert packaging.
Returning Items
To return items mail to the [ return address ] included on the original outer & inner packaging.
If a return is received we will send an email to notify the client that we have received their returned item. We will also notify the client of the replacement status. If we can not replace the original jewelry piece a full *refund will be offered along with an option of exchanging for something of similar value off our website.
*Refund, a credit will automatically be applied to your credit card or original method of payment within a certain amount of days dependant on the credit card processing company’s terms.
Depending on where a client lives, the time it takes for replacement products to reach our clients varies. Normally a minimum transit delivery time of 15 business days should be expected across Canada and up to 21 days across the USA.
Late or Missing Refunds – To Do’s
If you are expecting but haven’t received your refund;
If you’ve done all of this and you are still expecting but have not received your refund please feel free to contact us through our email.
Contact email turtlecovebeads@mail.com for questions related to refunds and returns.